Shipping, Returns & Exchanges
We gladly accept returns for new, unused merchandise in original packaging for store credit or exchange only within 14 days of purchase for in-store orders, or within 14 days of delivery for online orders.
All sale items are final sale and sold as-is. Items marked down or purchased during promotions are not eligible for return, exchange, or store credit.
Returned items must be in original, unused condition and include all original manufacturer packaging. Please ensure items are carefully packed. A restocking fee may apply to items returned in damaged or unsellable condition.
Shipping fees are non-refundable, and customers are responsible for all return shipping costs. Exchanges may incur additional shipping charges.
Returns are not accepted after the 14-day return window.
Online orders may also be returned in person at Altar Home within 14 days of delivery during normal business hours for store credit or exchange.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 14 days of delivery. All claims are reviewed on a case-by-case basis. Photos and original packaging will be required.
For questions or assistance, please reach out to hello@altar-home.com
RETURN POLICY FOR FURNITURE PIECES:
We want you to love your new furniture purchase! If you're not completely satisfied, you may initiate a return within 14 days of delivery by contacting us through the form on our Contact Us page. Our team will provide all the necessary details to guide you through the process. We are only able to issue refunds via store credit equal to the amount of the refund.
Return Fees:
A 20% restocking fee applies to all furniture returns.
Return shipping fees vary based on item and location.
SHIPPING LEAD TIMES:
We pride ourselves on curating a collection of items that will add a sense of travel to your home.
Please be aware that many items ship directly from the manufacturer, and are ordered specifically for you. Since this is an item we do not keep in stock, this piece may not ship immediately. To receive a more specific shipping timeline or if you would like to confirm a specific lead time before you complete your purchase, please e-mail: hello@altar-home.com
Since these items were ordered specifically for you, we are unable to cancel or edit the order after 72 hours*. (*Some restrictions may apply). If your item has shipped, it can not be canceled. After your special order item reaches your local area, the delivery company will contact you via phone or email to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items may be delivered curbside, please inquire before your order is placed.
For in stock orders, we start processing in the order we receive each order. We are working diligently on packing your order and getting it on its way to you! In some cases, there will be a delay from when your shipping label is created, and when the carrier actually picks up the item from our store. Promotions, Holidays, and Weather could additionally affect shipping times. After your order is processed, you will receive an email containing a tracking number and confirming that your package has been sent.
Please be aware, Items ordered together may not arrive in the same box.
If you miss a delivery, or an item is sent back to us because of an incorrect address, there is a fee associated with redelivery. Costs will vary.
INSPECTION & DAMAGES
All items are carefully inspected prior to shipment, but damages do happen. Please thoroughly inspect all items and if a damage has occurred, please provide detailed images to: hello@altar-home.com within 48 hours of delivery. After 48 hours, claims will not be able to be processed. Any damages must be clearly noted on the carrier’s bill of lading and photographed before the driver leaves delivery location. If damages are not noted or no photos taken, we will assume damage occurred while in possession of the carrier or customer and no claim will be honored.
Once notified, claims will be reviewed on an individual basis, if ALTAR HOME deems a replacement necessary, we will process that diligently. Please know that damage claims can take some time to resolve, we appreciate your patience.
Many of our products are handcrafted by artisans across the globe. Small irregularities in shape, surface, and finish are hallmarks of such craftsmanship and are not considered defects.
ALTAR HOME is not responsible for packages marked as “delivered”. The customer resumes the responsibility of filing a claim with the carrier. ALTAR HOME will always comply with the carrier/investigation to work towards a solution. If the carrier can not “find” the item once the investigation has concluded, we will offer a replacement if there is one. If a replacement is unavailable, a refund will be processed.
LOCAL PICKUP
If you live in Chicagoland area and would like to pick up your item, instead of having it shipped, please email hello@altar-home.com to coordinate pickup date/time.
Please note: You will be responsible for bringing your own transport vehicle, loading the piece into your vehicle, and packaging it accordingly.